Part 4 of a Six-Part Series.
With knowledge of the value stream comes an ability to practice the principle of Flow. Flow is the art of maximizing efficiency in processes, with process meaning the progressive achievement of tasks and relaying of information all along the value chain. In retail, where the provision of value lies largely within the processes, Flow plays a large role in maximizing customer value and eliminating waste.
The principle of Flow is reflected in these Lean Retail practices:
- Omnichannel: Integrating processes across brick-and-mortar stores within a chain, and between brick-and-mortar and online channels, is crucial to Lean Retail methodology. “Muda” (Japanese for “waste,” a key lean term) is inherent when chains use separate and redundant supply, logistics, service and fulfillment processes. True omnichannel integration eliminates that waste.
- Automation: Leveraging powerful software to perform product ordering optimizes the use of staff hours, even while it improves product selection and ensures that in-demand products are in stock. The optimization of staff time can be leveraged to reduce labor costs, or to prioritize staff engagement in human-only activities such as customer service, merchandising and in-store culture.
- Product and Inventory Knowledge: Retail processes require answering customer questions about product attributes, comparative options and availability. Retail Flow practices allow service agents to provide better service and information as fast as possible, improving customer satisfaction and reducing time per interaction
FieldStack is Lean Retail Management Software that uses Lean principles to optimize resource use and operational flow in retail chains. Contact us to arrange a demo and see how FieldStack can transform your retail chain.
Check out the rest of this series: