How FlexOrder™ Makes Retail Checkout Faster, Safer, and More Flexible
Retail is complicated. And the checkout process can be downright frustrating at times.
(We know. We’ve been in the trenches ourselves.)
And we know that checkout isn’t just the final step of a transaction – it's the make-or-break moment that defines the in-store shopping experience.
So, when we discover friction in the checkout process, we set out to knock it out. And that’s exactly what we did with FlexOrder™. Because "seamless checkout” is more than another buzzword to us. It’s what we expect from our software.
We’ve been getting questions about FlexOrder™ since we launched it. Like, “What is it?” and “How do tokenized payments even work?” So, we put together this post to answer your questions about the all-new FlexOrder™ from FieldStack.
FlexOrder™ FAQs:
- What is FlexOrder™?
- What makes FlexOrder™ different?
- How does FlexOrder™ payment tokenization work?
- How does FlexOrder™ improve checkout?
- Can I integrate FlexOrder™ with my current POS?
- Does FlexOrder™ help prevent retail fraud?
Note: The image above demonstrates how FlexOrder™ will appear on a POS screen. This is not a screenshot.
1. What is FlexOrder™?
First things first, what is it?
FlexOrder™ is the latest feature to join the lineup within our unified commerce platform. And it delivers the power of eCommerce to the POS. It's an advanced retail payment solution that combines tokenized payments and flexible fulfillment in one seamless experience.
Have you ever had to issue a refund for a pre-order that fell through? Or been stuck with special order inventory after a customer ghosted you? Not with FlexOrder™.
With FlexOrder™ you can offer more fulfillment options and only charge customers when their order is ready – no more upfront payments, no more refunds for unfulfilled orders, no more headaches.
With FlexOrder™, store associates can:
✅ Accept secure payment tokens at checkout
✅ Offer flexible fulfillment options in the same transaction as a regular retail sale – all at once (like pre-orders, special orders, and ship-to-home)
✅ Keep transactions fast and friction-free for customers
FlexOrder™ makes card payments more secure through tokenization.
2. What Makes FlexOrder™ Different?
You might be thinking, “My checkout already works fine – why would I need FlexOrder™?”
Quite frankly, it was made to make the checkout process much better. Point-of-sale payment processing with FlexOrder™ makes shopping more convenient while improving security for the retailer and customer.
But what really makes FlexOrder™ different? FieldStack is the only retail software company doing it.
And here’s what makes it better than your traditional payment methods in retail:
Tokenized Security
Unlike traditional payments, FlexOrder™ uses automatic payment tokenization, which replaces sensitive payment data with secure, encrypted tokens. This means hackers can’t steal card details, significantly reducing fraud risks.
Flexible Fulfillment
Customers can choose how they receive their items, and your store associates can set it up for them as easily at the POS as if they were setting up a web order.
Fulfillment options include:
- Same-day delivery
- Local delivery
- Ship to one or more addresses (from any store location)
- Store pickup (from any store location)
- Special orders
- Pre-orders
Here’s what excites retailers about FlexOrder™ – it’s making all their inventory available, anywhere, anytime – even future releases!”
JR Andersen, Client Success Account Manager
Simplified Transactions
Instead of processing multiple separate transactions for different fulfillment methods, FlexOrder™ keeps everything in one streamlined checkout experience.
3. How Does FlexOrder™ Payment Tokenization Work?
If you’re unfamiliar with payment tokenization, here’s a quick breakdown.
When a customer makes a purchase, their payment details are converted into a payment token – a secure, one-time-use identifier. This token gets processed instead of the actual card information, keeping sensitive data safe.
Most importantly, this process ensures that sensitive payment details are never stored or transmitted, significantly reducing the risk of fraud.
With retail fraud prevention being a top concern, payment tokenization is one of the most effective ways to prevent credit card data breaches and unauthorized transactions. For a deeper dive into how payment tokenization works, check out this article from Clover.
4. How Does FlexOrder™ Improve the Checkout Process?
FlexOrder™ makes checkout smoother, smarter, and more secure – for customers and store associates.
- Greater Security Measures: Unlike traditional point-of-sale payment processing, tokenization with FlexOrder™ generates a unique token for the transaction. This means sensitive payment data is never stored, and the token cannot be reused for another transaction. The result? Lower risk for the retailer and customer.
- More Ways to Secure the Sale: Is an item too heavy for the customer to take home with them? No problem. Just set up a delivery. Is the item out of stock? No worries. Creating a special order on the spot is simple – without requiring the customer to pay that day. Flexible options keep the buying experience friction-free, increasing the chances that the customer will complete the purchase instead of leaving empty-handed.
- Easier Process for Sales Associates: Setting up a transaction with FlexOrder™ is simple and intuitive. Check out the start of an example pet store transaction below to see how a sales associate can set up different fulfillment options for various items in the same transaction. There’s even the option to add tips!
5. Can I Integrate FlexOrder™ with my Current POS System?
No. FlexOrder™ is an exclusive feature of the FieldStack Unified Commerce Platform and is not available for integration with other point-of-sale systems.
Because it’s built directly into our retail platform, FlexOrder™ works seamlessly with our retail payment processing, inventory and supply chain management, and fulfillment tools – giving customers and retailers a completely unified experience.
For our clients already using FieldStack, FlexOrder™ will be rolled out to your stores as part of our ongoing commitment to innovation. Updates are always included with FieldStack.
If you’re not yet using FieldStack but are interested in how payment tokenization and flexible fulfillment would work for your business, just reach on out!
6. Does FlexOrder™ Help with Retail Fraud Prevention?
Absolutely, yes! Fraud is a constant threat to retail chains. And we’re always looking for ways to help retailers in the fight against it. That’s why retail fraud prevention is at the core of FlexOrder™.
With payment tokenization, FlexOrder™ eliminates the risk of storing or transmitting sensitive card data. This makes it nearly impossible for fraudsters to steal payment information during a transaction.
Plus, since payment tokens are unique to each transaction, they can’t be reused for fraudulent purchases, adding another layer of security.
The Future of Retail Payments is Here
Customer expectations continue to set the bar higher and higher for retailers. You'll need to deliver more than a fast checkout to stand out against the competition.
Because the future of retail payments is more than just speed – it’s about flexibility, security, and a seamless experience. FlexOrder™ was made to help you meet these demands, all while simplifying operations and reducing the risk of fraud.
Ready to See FlexOrder™ in Action?
Book your demo today to learn how FlexOrder™ can improve your checkout process.
Already a FieldStack client? Reach out to your Client Success rep if you have any questions about FlexOrder™.